Terms of Service

1. Acceptance and business-only use

By accessing or using Townproof you agree to these Terms of Service, the Privacy Policy, the Data Processing Agreement, the Cookie Policy, and any order, checkout or product terms shown in the service. Townproof is provided only to businesses and professionals acting in the course of their trade or profession; it is not intended for and is not offered to consumers. You confirm that you are acting in a business capacity and, if you use Townproof for an organization, that you are authorized to bind that organization. Our paid plans are contracted only with businesses and professionals, and any free or public tools we offer (such as the review-gap audit) are likewise intended for business use only.

2. Who we are

Townproof is operated by advixory s.r.o., IČO 55 211 771, with registered seat at Námestie osloboditeľov 3/A, 040 01 Košice – Staré Mesto, Slovak Republic, registered in the Commercial Register of the Municipal Court Košice, section Sro, insert No. 55999/V. Full identification details are in our Imprint.

3. Description of the service

Townproof helps businesses run compliant review-request workflows, manage contacts, send review-request emails, maintain suppressions, record consent attestations, track outcomes, and draft review replies. The service does not guarantee reviews, ratings, search ranking, or Google Business Profile outcomes.

4. Accounts and eligibility

You must provide accurate account information, keep your credentials secure, and are responsible for activity under your account and for your users' compliance with these Terms.

5. Acceptable use

You must use Townproof lawfully and in a way that protects recipients, platforms and consumers, and you must comply with the policies of any review platform you use (including Google).

• You must not use Townproof for review gating, including routing satisfied customers to public review sites while routing dissatisfied customers to private feedback.
• You must not offer incentives, discounts, gifts, compensation or other benefits in exchange for reviews.
• You must not filter, suppress or selectively solicit contacts to bias review outcomes.
• You must not send fake, misleading, harassing, unlawful or deceptive messages.
• You must not scrape Google, claim guaranteed ranking improvements, or misrepresent affiliation with Google.
• You must not interfere with the security, availability, rate limits or tenancy boundaries of the service.

6. Your responsibilities and lawful sending

You are the controller of the contact data you upload. You are responsible for its accuracy and lawful collection, and you must have a valid legal basis to send review-request emails — for example the recipient's prior consent or, where applicable, the soft opt-in for direct marketing of your own similar goods and services under §116 of Act No. 452/2021 Coll. and the ePrivacy rules. You are the sender of the messages you initiate through Townproof; we provide the sending tools and act as your processor. You must provide the privacy notices required by Articles 13–14 GDPR, honor unsubscribe and suppression requests, comply with anti-spam and data-protection laws, and instruct us only to process data in ways permitted by law and by the Data Processing Agreement.

7. Payments and Merchant of Record

Paid plans are sold and processed by Polar (Polar Software, Inc., "Polar") acting as our Merchant of Record and authorized reseller. When you buy a paid plan you enter into a purchase contract with Polar, not with us, governed by Polar's buyer terms and refund policy (https://polar.sh/legal/checkout-buyer-terms). As Merchant of Record, Polar is the seller of record and is responsible for processing payments, issuing invoices, and collecting and remitting applicable sales tax and VAT. Refunds, billing disputes and chargebacks are handled by Polar under its refund policy and the applicable card-network rules; please contact Polar, or contact us and we will direct you to Polar. We remain the provider and licensor of the Townproof software. Cancellation stops future renewals but does not automatically refund past charges unless Polar or applicable law requires it.

8. Plans, trials and changes

Your checkout or billing portal shows plan-specific pricing, usage limits, trial terms, renewal dates and cancellation options. We may change features, plans, limits or pricing on a prospective basis; changes do not affect a paid term already in progress.

9. Intellectual property

Townproof and its software, design, workflows, documentation and branding remain the property of advixory s.r.o. or its licensors. You retain ownership of your business data and contact data. You grant us the rights needed to host, process, transmit and display that data solely to provide and secure the service. If you send us feedback, you grant us a perpetual, royalty-free license to use it.

10. AI-assisted reply suggestions

Where you choose to use optional AI-assisted reply suggestions, Townproof generates a suggested draft reply to a customer review. The feature is optional and runs only when you submit review text for a draft. If the hosted AI feature is enabled, your input may be routed through OpenRouter to a selected hosted model provider solely to generate the draft. We configure production routing to approved providers and endpoints and, where supported, to deny provider data collection or require zero data retention; we do not enable providers for customer data if their model terms allow training or secondary use in a way we have not separately disclosed and assessed. Any such draft is a suggestion only: you review, edit and decide whether to publish it, and you hold editorial responsibility for what you post. AI-generated drafts may be inaccurate, incomplete or unsuitable, and we do not warrant their accuracy or fitness for any purpose.

11. Service availability and warranties

The service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement, and we do not warrant that the service will be uninterrupted, error-free or secure, or that any particular result will be achieved.

12. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, exemplary or punitive damages; lost profits, lost revenue, loss of goodwill or loss of data; or actions taken by third-party platforms. Our aggregate liability for all claims relating to the service is limited to the fees paid for the service in the twelve months before the event giving rise to the claim.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable mandatory law. This includes liability for damage caused intentionally or by gross negligence, any advance waiver of the right to compensation that is prohibited by §386 of the Slovak Commercial Code, liability of a processor toward data subjects under Article 82 GDPR, and any other liability that may not lawfully be limited. The monetary cap in this Section does not apply to any liability that cannot be capped under mandatory law, including liability under Article 82 GDPR. The limitations above apply only to the extent permitted by law and are intended to be severable.

13. Indemnification

You will indemnify and hold us harmless from claims, damages, fines, costs and expenses arising from your contact data, your messages, your violation of law, your breach of these Terms, or your misuse of review platforms, except to the extent caused by our own intentional or grossly negligent breach.

14. Suspension and termination

You may stop using the service or cancel through the billing portal. We may suspend or terminate access for non-payment, security risk, legal risk, abuse, or breach of these Terms. After termination we retain and delete data in accordance with the Privacy Policy, the Data Processing Agreement and our retention practices.

15. Assignment and business transfer

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign, novate or otherwise transfer all or any of our rights and obligations, and may transfer or sell the underlying business, to a successor or affiliated entity, including in connection with a merger, reorganization, sale of the enterprise or substantially all of its assets, or other corporate transaction. You consent in advance to any such assignment, novation or transfer to an identified successor or affiliate, and acknowledge that, on written notice to you, the successor or affiliate assumes our rights and obligations and we are released from them to the extent permitted by law. These Terms bind and benefit the parties and their respective successors and permitted assigns.

16. Changes to these Terms

We may update these Terms when the service, the law or our operations change. Material changes will be communicated through the product, by email or on the website. Continued use after the effective date means you accept the updated Terms.

17. Governing law and jurisdiction

These Terms are governed by the laws of the Slovak Republic, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods. The courts competent for the seat of advixory s.r.o. in Košice have exclusive jurisdiction over disputes arising out of or relating to these Terms, unless mandatory law requires a different forum.

18. Miscellaneous

These Terms, together with the documents they reference, are the entire agreement between us regarding the service. If any provision is held unenforceable, the remainder stays in effect and the unenforceable provision is limited to the minimum extent necessary. Our failure to enforce a provision is not a waiver. Neither party is liable for failure or delay caused by events beyond its reasonable control. The English version of these Terms controls; translations are provided for convenience.